Business conduct: Cultural parameters applied to work life
This lesson looks at the different aspects and parameters of cultures aThis lesson looks at the different aspects and parameters of cultures and intercultural communication with a view of business life, helping to prepare for work situations both as an employee and entrepreneur.nd intercultural communication with a view of business life, helping to prepare for work situations both as an employee and entrepreneur.
Lesson time foreseen
1 hour for reading the lesson
1 hour for implementation (added links, videos, test)
An example on potential misunderstandings in oral communication, even amongst English native speakers : in the UK, Ireland and Commonwealth countries, the word „compromise” has a positive meaning (as a consent, an agreement where both parties win something); in the USA it may rather have negative connotations (as both parties lose something).
In general, try to solve inter-cultural misunderstandings by identifying issues that might cause conflict. If difficulties or misunderstandings occur, consider the impact of cultural differences and make an effort to sensitively resolve differences, taking cultural considerations into account. Address any difficulties with appropriate people and seek assistance when required. [more details: https://sielearning.tafensw.edu.au/MCS/9362/Sterilisation%20disk%203/lo/7374/7374_00.htm]
Group Exercise (Roleplay): Imagine you are in a business meeting, negotiating over a subcontract e.g. for building a house – one of you takes the role of the architect, the other the real estate manager; the rest of the group are observers. In preparation, everyone (incl. the observers) writes down which place he/she would choose for the meeting, how to dress, how to prepare etc. Then the architect and real estate manager meet for about 20min to negotiate the deal. The observers follow the discussion with a focus on oral as well as non-verbal communication and note down their observations. Afterwards, everyone (the players included) share their views on what went well, where they noticed communication problems and how they might have been avoided.
Images of different postures to explain the underlying messages.